• How to Turning an irate customer into a customer for life

    Is the customer always right… even when they’re wrong? You betchya! Our job is to make them feel they are right, regardless, and work on the solution rather than the issue. I remember many years ago when I was first starting out in retail, my manager taught me to look for those coming in with […]

  • The Entrepreneurial Mom Revolution

    The workplace is changing so rapidly that it’s difficult to keep up with it. Fewer jobs. Jobs going offshore. Artificial Intelligence (AI) taking over and so much more. But there is a plus to this changing landscape and that is the number of women choosing to start businesses from their homes. Suddenly the work life […]