Monthly Archives: September 2020

  • Failure will happen, but it’s not final

    “For all have sinned and fall short of the glory of God”—Romans 3:23 (NIV). Fearing failure, I waited almost a year after becoming eligible before I took my driver’s test. I was getting ready to enter college when I took a leap of faith. Passing the written part didn’t bother me. It was the fear […]

  • Is it time for you to give up?

    “Winners never quit”, we are told. This is a saying we have all heard many times, but is it entirely true? Many years ago, I knew a couple that were trying so hard to make their business work. The harder they worked, the less successful they were becoming. Knowing them quite well, I gave them […]

  • Today might be covered; what’s next for your business?

    My wife and I had three children very close together. Consequently, when they were little, we ended up buying piles of DVDs to keep them occupied – and us sane – on those long days before pre-school and school. At the time, the kid’s group our kids loved the most, The Wiggles, made the majority […]

  • How to Turning an irate customer into a customer for life

    Is the customer always right… even when they’re wrong? You betchya! Our job is to make them feel they are right, regardless, and work on the solution rather than the issue. I remember many years ago when I was first starting out in retail, my manager taught me to look for those coming in with […]